About Constant Contact
- At Constant Contact, people take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner.
- The work empowers people everywhere to pursue their dreams by helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online.
- The company celebrates one another’s differences and is proud of its culture of diversity and inclusion, with programs in place to bring employees together on important issues and provide educational opportunities.
- Constant Contact is dedicated to improving the quality of its product from a customer standpoint and has a true desire to enable the success of businesses, non-profit organizations, and community groups.
About the Role
- The Principal Product Designer is the most senior design role within the product organization, responsible for driving the strategy and execution of the most complex and highest-impact product initiatives.
- You will operate at the intersection of product vision, engineering constraints, and customer needs, solving ambiguous problems that shape the future of the platform.
- This role requires a leader who can define the design strategy for an entire product pillar and influence design decisions across multiple teams.
- This person will operate as a strategic Individual Contributor (IC).
- Constant Contact operates as a hybrid workforce, combining the convenience of remote work with access to office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
What You'll Be Doing
- Strategic Vision & Ownership: Define the long-term UX vision and design strategy for a major product pillar, ensuring alignment with overall company objectives and anticipating future market and user needs.
- Complex Problem Solving: Own the end-to-end design lifecycle for the most ambiguous and technically challenging product areas, delivering solutions that are scalable, accessible, and measurable.
- Cross-Organizational Influence: Act as the highest-level design authority in your domain, influencing key stakeholders across Product, Engineering, Data Science, and Executive Leadership to gain consensus and drive decisions.
- Design System Leadership: Serve as a core leader and major contributor to the Design System, identifying system gaps and actively developing new foundational patterns and design principles to elevate the consistency and quality of the entire product suite.
- Research & Data Synthesis: Partner with Research and Data teams to synthesize complex quantitative and qualitative data into clear, actionable design hypotheses and measure the impact of strategic design efforts.
What You'll Bring
Experience & Impact: 8-10+ years of progressive experience in Product Design, UX Design, or Interaction Design, with a proven track record of successfully launching complex products that deliver significant business results.
Strategic Depth: Demonstrated experience defining and driving the design strategy for an entire product vertical or platform, solving foundational problems that span multiple teams.
Portfolio Excellence: An outstanding portfolio showcasing mastery across the entire design process, with an emphasis on systemic thinking, data-informed strategy, and executive communication.
Technical Fluency: Deep understanding of modern software architecture, technical constraints, and front-end frameworks, enabling you to partner effectively with Staff and Principal Engineers.
Influence and Communication: Exceptional ability to articulate complex design concepts, strategies, and trade-offs to a non-design audience, including C-level executives.
Adaptability: Proven ability to thrive in ambiguous, fast-paced environments and confidently lead design efforts without heavy managerial oversight.
Leadership Flexibility (Manager Track Requirement): Candidates interested in the managerial track must have 3+ years of experience managing and developing designers with a focus on coaching senior talent.
Domain Focus: Deep expertise in designing integrated SaaS workflow tools and platforms built for business and consumer users, with a clear understanding of how design impacts conversion, adoption, and retention in a subscription model.
AI/Future-Forward Design: Familiarity with Generative AI tools and processes used to rapidly iterate on concepts and designs.
Experience leveraging AI-driven analysis of customer feedback, research data, and usage patterns to expedite data-driven design decisions.
Compensation & Benefits
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family.
- Opportunities to grow your career through learning different aspects of the business, taking on stretch assignments, and seeking coaching and professional development opportunities.