About the Role
- MetaMask is the leading self-custodial web3 wallet, empowering millions of people worldwide to interact with decentralized applications, trade assets, and participate in the evolving crypto ecosystem.
- We are looking for a Staff UX Researcher to drive strategic, mixed-methods research for the company, spanning product initiatives such as perpetuals trading, predictions, RWAs, betting,, remittances and crypto spending.
- This is a high-impact, senior IC role for someone who is equally comfortable designing rigorous studies, synthesizing across data sources, and influencing senior stakeholders in a fast-moving environment.
- You will own and lead the end-to-end research process for complex product area that covers trading and finance to generate decision-quality insights that de-risk bets, shape product strategy, and accelerate execution across multiple product surfaces.
What You'll Be Doing
- Plan, design, and execute full-cycle research (discovery, evaluative, generative, and strategic) using both qualitative and quantitative methods.
- Select and tailor the right methods (e.g., interviews, diary studies, usability tests, surveys, concept testing) to answer high-priority questions for the product and design team.
- Deliver robust, timely insights that are tightly aligned with product milestones and decision points.
- Communicate insights in compelling, digestible ways (presentations, workshops, artifacts, dashboards, narratives) tailored to different audiences, from Independent Contributors to Executives.
- Establish and evolve research best practices, processes, and templates that scale.
- Partner with Product, Design, Marketing, Data, and Engineering leads at MetaMask to define research questions, success criteria, and learning roadmaps.
- Translate complex findings into clear, actionable recommendations that directly influence roadmaps, feature definitions, and UX decisions.
- Identify and articulate trade-offs, risks, and opportunities grounded in user behavior and market context.
- Champion user-centered thinking in planning and prioritization forums, ensuring user impact is considered alongside technical and business constraints.
- Work across product lanes, and with other UX Researchers, to uncover shared user needs, overlapping journeys, friction points, and systemic UX issues.
- Help maintain a Continuous Discovery program that builds a durable, always-on understanding of MetaMask (and future) users.
- Contribute to a program of Designer Enablement; training designers, PMs, and marketers to self-serve their own evaluative research through coaching and creating lightweight frameworks, guidelines, and tools.
- Mentor and support other researchers and cross-functional partners in sharpening research questions, methods, and interpretation.
What You'll Bring
7+ years of hands-on UX research experience, including at least 3 years in a senior or staff-level role driving strategy in complex product areas.
Deep experience with mixed methods research: strong qualitative craft and working knowledge of quantitative techniques, including survey design and basic statistics.
Demonstrated success owning end-to-end research for multi-surface or multi-product ecosystems, ideally in fintech, trading, or similarly complex financial domains.
Proven track record of influencing senior stakeholders and shaping product roadmaps through research in fast-paced, ambiguous environments.
Ability to translate nuanced, sometimes conflicting data into clear, prioritized recommendations.
Excellent communication and storytelling skills, with experience presenting to leadership and broad, cross-functional audiences.
Strong collaboration skills and experience partnering closely with Product Management, Design, and Engineering.
Nice to Have
Being embedded within a specific MetaMask product team, collaborating daily with PMs, designers, engineers, product marketers, and data partners.
Operating with a high degree of ownership and autonomy, responsible for prioritizing research that delivers maximum impact for both users and the business.
Compensation & Benefits
- The salary range for US-based candidates only will be determined throughout the interview process depending on experience and skills.
- US pay range (not including bonus, equity, or other benefits): $146,000—$218,000 USD.
About Consensys
- Consensys is the leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and Co-Founder of Ethereum.
- Since 2014, Consensys has been at the forefront of innovation, pioneering technological developments within the web3 ecosystem.
- our product suite including the platform,ura, Linea, Diligence, and our NFT toolkit Phosphor, we have become the trusted collaborator for users, creators, and developers on their path to build and belong in the world they want to see.
- Consensys inspires and champions the builder instinct in everyone by making web3 universally easy to use and develop on.
- Our mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.
- You will work on tools, infrastructure, and apps that scale platforms to onboard one billion participants and 5 million developers.
- You will join a network of builders that reaches the edge of our ecosystem, where Consensys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.