About the Role
- Fundraise Up is building high-trust donation and fundraising experiences that help nonprofits grow their impact.
- This role combines classic UX research and Product Discovery for new markets, segments, and product opportunities.
- You will work across both B2C (donor-facing experiences) and B2B (nonprofit/org-facing workflows) contexts.
- A strong, collaborative product team that owns what it builds.
- Clear product vision and access to real customer feedback from global nonprofit leaders.
- Flat structure with no politics.
- Transparent company culture where growth, revenue, and future plans are shared.
- Long-term focus with equity options and value for sustained, meaningful contribution.
What You'll Be Doing
- Take research initiatives from the quarterly plan and run them end-to-end: intake brief → write methodology → conduct research → analyse → synthesize → present → push actions.
- Choose the right method: interviews, usability tests, concept tests, surveys, desk research, competitive scans or others — based on uncertainty level, business goals, and timeline.
- Set up the mechanics: access to tools/data, participant scheduling and confirmations, session logistics, note-taking, recording, and documentation.
- Be the cross-team “glue”: proactively collect hypotheses and context from Sales, Customer Success, Support, Marketing, and Analytics and turn them into testable research questions.
- Stay close to product analytics: monitor dashboards and reports, work with analysts to spot anomalies/drop-offs, form hypotheses, and prioritize what to validate with research.
- Produce outputs people can use immediately: key findings, decisions, trade-offs, risks, and clear recommendations, with supporting evidence (quotes, clips, metrics).
- Keep an internal pulse: regularly review existing research, past studies, competitor insights, and synthesize what’s already known before running something new.
- Ensure user needs and constraints are represented in product decisions.
What You'll Bring
Nice to Have
Compensation & Benefits
- Base Salary: €4,100 - €5,200 gross.
- Stock options.
- Private medical insurance for the employee and their family.
- 22 paid vacation days per year.
- Up to 14 paid public holidays per year.
- 5 company-paid sick leave days.
- English learning courses.
- Relevant professional education.
- Gym or swimming pool.
- Home Office Setup Assistance for purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
- Co-working.
- Remote working (Portugal).
- €50 monthly allowance to cover internet and mobile phone expenses.
About Fundraise Up
- A global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all.
- Every month, technology powers tens of millions of dollars in donations across the globe.
- Focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
- Trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs.
- 4.9/5 rating across top software review platforms.
- Operates in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
- Building a large and complex product ecosystem that includes a modern checkout experience, customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
- Distributed team of 160+ product professionals, with members mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.