About the Role
- Fundraise Up is building high-trust donation and fundraising experiences that help nonprofits grow their impact.
- This role combines classic UX research and Product Discovery for new markets, segments, and product opportunities.
- You will work across both B2C (donor-facing experiences) and B2B (nonprofit/org-facing workflows) contexts.
- A strong, collaborative product team that owns what it builds.
- Clear product vision and access to real customer feedback from global nonprofit leaders.
- Flat structure with no politics.
- Transparent company culture where growth, revenue, and future plans are shared.
- Long-term focus with equity options and value for sustained, meaningful contribution.
What You'll Be Doing
- Take research initiatives from the quarterly plan and run them end-to-end: intake brief → write methodology → conduct research → analyse → synthesize → present → push actions.
- Choose the right method: interviews, usability tests, concept tests, surveys, desk research, competitive scans or others — based on uncertainty level, business goals, and timeline.
- Set up the mechanics: access to tools/data, participant scheduling and confirmations, session logistics, note-taking, recording, and documentation.
- Be the cross-team “glue”: proactively collect hypotheses and context from Sales, Customer Success, Support, Marketing, and Analytics and turn them into testable research questions.
- Stay close to product analytics: monitor dashboards and reports, work with analysts to spot anomalies/drop-offs, form hypotheses, and prioritize what to validate with research.
- Produce outputs people can use immediately: key findings, decisions, trade-offs, risks, and clear recommendations, with supporting evidence (quotes, clips, metrics).
- Keep an internal pulse: regularly review existing research, past studies, competitor insights, and synthesize what’s already known before running something new.
- Ensure user needs and constraints are represented in product decisions.
What You'll Bring
Proven experience running research end-to-end with high ownership.
Strong methodological toolkit and judgment: you can pick the right method for the question and explain trade-offs clearly.
Experience working across both B2C and B2B products and audiences.
Fluent in Russian and English, with the ability to moderate and present in English.
Ability to work with analytics: read dashboards, spot anomalies/drop-offs, form hypotheses, and validate them via research.
Ability to regularly collect input from Sales, CS, Support, Marketing, and Analytics and turn it into testable research questions.
High research quality bar with structured methodology and ethical practice.
Ability to use recruiting platforms and handle logistics yourself: access, scheduling, confirmations, tool setup, etc.
Use of AI tools to speed up ops and synthesis (guides, notes, tagging/themes, survey drafts, summaries) while keeping human judgment and methodological rigor.
Understanding of core marketing terms and how they affect research and insights.
Ability to be the team’s source of new knowledge by running a “research radar” across internal learnings, market/competitor moves, and high-signal UX/product sources.
Exceptional empathy and care for people, approaching participants with respect, sensitivity, and high ethical standards.
Nice to Have
NN/g certifications.
Academic/scientific research background (graduate/PhD track).
PostHog / Tableau (or similar analytics tools).
Productboard (or other insights repository tools).
Mentoring/teaching (workshops, onboarding, sharing research craft).
Compensation & Benefits
- Base Salary: €4,100 - €5,200 gross.
- Stock options.
- Private medical insurance for the employee and their family.
- 22 paid vacation days per year.
- Up to 14 paid public holidays per year.
- 5 company-paid sick leave days.
- English learning courses.
- Relevant professional education.
- Gym or swimming pool.
- Home Office Setup Assistance for purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
- Co-working.
- Remote working (Portugal).
- €50 monthly allowance to cover internet and mobile phone expenses.
About Fundraise Up
- A global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all.
- Every month, technology powers tens of millions of dollars in donations across the globe.
- Focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
- Trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs.
- 4.9/5 rating across top software review platforms.
- Operates in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
- Building a large and complex product ecosystem that includes a modern checkout experience, customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
- Distributed team of 160+ product professionals, with members mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.