About the Role
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. As a Senior Learning Experience Designer, you'll create scalable, digital-first learning experiences that help GitLab customers get real value from our AI powered DevSecOps platform. You'll be part of the Digital Success team within Professional Services Education Services, designing outcome-driven courses that turn complex technical concepts into clear, engaging learning for a global audience.
Responsibilities
- Design, develop, and maintain scalable digital learning experiences for GitLab customers, with a focus on self-paced eLearning and virtual instructor-led courses that align to defined learning outcomes.
- Create clear, engaging educational content across formats (eLearning modules, slide presentations, facilitator guides, videos, hands-on labs, assessments) that supports GitLab certification, accreditation, and enablement programs.
- Build and iterate multi-module learning paths delivered through our Learning Management System and virtual delivery platforms that help customers adopt GitLab, deepen product expertise, and drive measurable product usage.
- Collaborate closely with Education Services, curriculum developers, subject matter experts, and cross-functional partners (such as Product, Engineering, Support, and Professional Services) to ensure learning content reflects current product capabilities and business priorities.
- Design and refine virtual training experiences, workshops, and lab-based activities that give learners practical, guided opportunities to apply GitLab concepts in realistic technical environments.
- Analyze learner, course, and program performance data to surface insights and make recommendations that improve content quality, learner engagement, knowledge retention, and program effectiveness.
- Enable and support instructors, facilitators, and internal stakeholders by providing clear documentation, teaching materials, and guidance on how to deliver GitLab education content consistently in virtual environments.
- Maintain a consistent instructional approach, visual style, and content standards across digital and virtual learning experiences while managing multiple projects, timelines, and stakeholders in an all-remote, asynchronous environment.
Requirements
Nice to Have
No additional nice to have requirements are specified.
Tools & Stack
The team uses Articulate Rise, Storyline, Captivate, Clueso, or Camtasia for eLearning authoring, as well as a Learning Management System and virtual delivery platforms for course delivery.
Compensation
The base salary range for this role is $94,100 - $201,600 USD.
Benefits & Perks
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
About GitLab
The Digital Success team sits within Professional Services Education Services and focuses on helping GitLab customers learn in clear, practical, and engaging ways. The team designs and delivers scalable digital education programs that include on-demand courses, hands-on labs, certification content, and virtual instructor led training to support customers across a wide range of technical backgrounds. The team partners with Product, Engineering, Support, Sales, and Customer Success to align training with product updates, customer needs, and business goals, and to ensure content is accurate, relevant, and easy to use in real-world environments. Working as a small, distributed team, we collaborate asynchronously across time zones, document our work in the handbook, and iterate based on learner feedback and data to continuously improve our offerings. Current priorities include expanding our catalog of digital and virtual courses, strengthening our certification and accreditation programs, and building modular learning paths that help customers deepen their GitLab skills and become champions of our platform.