About the Role
We’re hiring our first dedicated UX researcher to help us build healthcare products that actually fit the way clinicians, investigators, and patients work. You’ll be the first research hire and you’ll work closely with our Product Designer, PMs, and Head of Product to shape what we build and why. This is not a role where you’ll be handed a backlog of usability tests. We expect you to lead discovery, set the research agenda, and challenge product decisions with evidence. You’ll have real autonomy and real impact and the support to grow.
What You'll Be Doing
- Lead discovery research to inform product strategy and roadmap — interviews, contextual inquiries, surveys, and analysis of product data.
- Run validation studies on prototypes and live features — usability testing, concept testing, friction analysis.
- Build and maintain our research practice — own the insights system, define methods, set quality standards.
- Enable the team to do research — coach PMs, Product Designers, and the Head of Product to run lightweight studies themselves.
- Translate findings into action — present to stakeholders, defend recommendations, make sure insights change decisions, not just inform.
- Build relationships with clinical and operational stakeholders at our healthcare partners (NHS Trusts and others) to enable continuous access to participants.
What You'll Bring
Nice to Have
About Promptly
Promptly is building the first patient-centered global evidence network, offering real world data sharing and monetization capabilities. Together with a selected network of Partners, we generate new knowledge from harmonized datasets, augmented with the collection of longitudinal patient-reported data and patient-generated digital biomarkers within a secure and privacy-preserving environment. We answer the question – is this patient treatment the best it could possibly be?
We exist to empower every patient and every health organization on the planet with evidence on the outcomes of care! Most healthcare professionals have chosen to work in healthcare driven by their desire to make a difference in patients’ lives. And so have we! We have chosen to follow this calling by addressing the biggest problem in healthcare: the lack of real-world evidence on the outcomes of care. For us, society denying patients better care due to lack of access to data is unethical, in a world where technology improved so many aspects of our world. Making the right evidence available to healthcare organizations to help prevent one lost life, one care complication, one failed treatment is the moral obligation that big tech companies have – it’s our Hippocratic. Atly, everything we do is driven by our core purpose: to promote better healthcare at lower costs for patients every day, by making health outcomes available.
Our Culture & Values: Empathy: If there is 1 rule at Promptly, this is the one – before making any judgement, put yourself in the shoes of another. Empathy is the courage to choose to actively understand what the experience of another person could have felt like, without necessarily have experienced it ourselves. Empathy is not a one-day journey, it is a mindset that must be continuously developed – it is an everyday choice to fight for kindness and, by doing so, to help change people, organizations, and society for the better. If you embrace this mindset, you are a true leader @ Promptly, you are a true leader in our society.
Ownership: At Promptly, we don’t foster fixed hierarchies or top-down decision-making. If you want to hit the ground running in our team, do not wait for someone to “tell you what to do”. Acting like an owner means that you should align with our core purpose and find the best way to deliver on it, every day. Starting a new project, analyzing new data, reaching out to a new client, there is no area of the company you cannot have an impact in, because there is no such thing as “someone else’s problem”.
Responsibility: Working to improve healthcare is a great responsibility and what inspires us to not settle for less. You have the responsibility to be a leader within our company. A leader is not a title. A leader is someone who delivers on our core purpose and inspires others to follow our cultural values. It is a “great power, and a great responsibility”. Leadership comes with the awareness of one’s own strengths and weaknesses and the responsibility to use these to deliver on what you promised. It comes with the responsibility to understand the context, ask for help when needed (teamwork), and be accountable for the quality of what we produce (excellence).
Teamwork: Our team is our greatest asset, and we are fortunate to attract great people. We go the extra mile to find the best person for every role – making our team diverse in backgrounds, personal experiences, skills and knowledge. If you are not contributing – or worse, actively destroying – teamwork, you are derailing us from our core purpose and ultimately hurting patient care.
Excellence: At Promptly, we’re recognized by society as thought leaders, contributing to research and evidence generation through technology and data science. We put on ourselves a very high pressure to keep delivering on this role to our customers, patients and society. Excelling at our work is a continuous process of improvement, it is not an end state. We' committed to learning and self-development So, if you have finalized delivering a great work rest, enjoy and go your work further.