About the Role
At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.
We're looking for an experienced Senior Experience Researcher to join a multi-disciplinary agile team to help deliver rapid but great-quality experiences for users. You will apply best practice in facilitating research interviews, usability tests and client workshops. You will plan ongoing user research programmes and define information architecture and interaction design solutions. You will aim to continually improve the user experience and aid the user in achieving their primary outcomes simply, while always thinking about how to add delight. As a result you build trust with your clients. You enjoy engaging with users and project partners to understand the product’s context, and synthesise your findings into easily-digestible and memorable formats for the product team. You'll also be encouraged and supported in contributing to our Design Practice.
As part of the team, you'll be working on products and services for some of the world’s most influential companies. UX Researchers, through to Product and Motion Designers, work in dedicated teams; anyone who has worked at a startup or in a product company will feel right at home. We are involved from planning and strategy through to execution, being an advocate for the user every step of the way. You'll help the team to make informed design decisions, placing the needs of the user and the business at the centre of every piece of work.
What You'll Be Doing
- Lead and facilitate discovery phases, employing a mix of research methods, workshops, and stakeholder engagement to uncover user needs and business challenges.
- Plan and conduct user research, synthesizing findings into actionable insights that inform strategy and design.
- Develop experience maps, service blueprints, and user journeys to communicate insights and define areas of opportunity.
- Work collaboratively with product managers, engineers, and other designers to align on vision, priorities, and scope.
- Translate discovery insights into compelling design concepts, prototypes, and recommendations.
- Advocate for human-centred design, influencing stakeholders and ensuring design decisions are backed by evidence.
- Facilitate co-creation sessions with stakeholders and users to explore solutions and validate ideas early.
- Define and document design principles and frameworks that guide the overall experience.
- Support usability testing, iteration, and refinement of experiences based on user feedback.
- Mentor junior designers and contribute to the continuous evolution of our design practice.
- Are a master of your craft, eager to take on tasks you've not tried before.
- Can evidence exposure to AI, automation, or emerging technologies within experience design.
- Are the gatekeeper for the quality of the products you work on.
- Encourage product teams to experiment with new ways of working.
- Explore new ways of generating ideas, bringing them to life and sharing them.
- See the big picture and give user/business context for design decisions.
- Use experience and client knowledge to spot and resolve problems.
- Up for challenging conversations if needed to get to the best product.
- Represent Valtech publicly by participating in talks, events and conferences.
What You'll Bring
Compensation & Benefits
- This is a position based in Portugal.
- Beyond a competitive compensation package, we offer:
- Flexibility, with remote and hybrid work options (country-dependent).
- Career advancement, with international mobility and professional development programs.
- Learning and development, with access to cutting-edge tools, training and industry experts.
About Valtech
- Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.
- We are proud of:
- The work we do and the innovation we drive.
- Our values of share, care and dare.
- A workplace culture that fosters creativity, diversity and autonomy.
- Our borderless, global framework, which enables seamless collaboration.
- Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.
- At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.
- At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.