About the Role
- We are hiring for multiple design roles across a few of our squads and pillars including Credit and Chat.
- You’ll bring fresh thinking, a strong product sense, and a passion for human-centered design to uncover unmet needs and transform early-stage concepts into compelling, testable experiences.
- You'll thrive in ambiguity, using your creativity and strategic mindset to design what doesn’t yet exist.
What You'll Be Doing
- Identifying new product opportunities by deeply understanding user problems, industry trends, and Cleo’s unique strengths.
- Leading early-stage ideation, sketching bold product directions, and prototyping innovative concepts.
- Designing and running lean research and testing processes to quickly validate or de-risk assumptions.
- Bringing your squad together to form and communicate a vision.
- Executing designs in polished UI in close collaboration with developers.
- Collaborating with cross-functional stakeholders to shape product direction.
- Crafting compelling visual and verbal narratives to communicate the value and potential of new product ideas.
- Building strategic business cases using customer insight, data, and market understanding to advocate for promising concepts.
What You'll Bring
Several years of relevant experience and passion for growth-focused work at a senior level.
Experience in consumer-facing fintech or personal finance products.
Mobile app focused design work that shows a proven track record of high quality execution in high-growth, fast-paced and product-led businesses.
Outcome-focused designer motivated by balancing business goals and user experience via small, quick, incremental experiment-led impact.
Ability to get deep into the data and the details to optimise existing features and journeys.
Proactive problem solver who can effectively bring structure to large or ambiguous problems to generate buy-in from stakeholders.
Strong cross-functional collaborator who can partner successfully with tech and marketing stakeholders to deliver bottom line impact on growth.
Compensation & Benefits
- Competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles.
- Public progression framework and salary bandings: https://cleo-ai.progressionapp.com/.
- Work at one of the fastest- tech startups backed by top VC firms, Balderton & EQT Ventures.* Clear progression plan focused on growing, trying new things, leading others, challenging the status quo, and owning impact.
- Flexibility to ensure work-life balance.
- Globally distributed team.
- London-based hybrid approach with one day a week or more in the office.
- For those outside of London, travel costs are covered for spending a couple of days with the team a few times per year.
- Company-wide performance reviews every 6 months.
- Generous pay increases for high-performing team members.
- Equity top-ups for team members getting promoted.
- 25 days annual leave a year + public holidays (plus an additional day for every year spent at Cleo, up to 30 days).
- 6% employer-matched pension in the UK.
- Private Medical Insurance via Vitality, dental cover, and life assurance.
- Enhanced parental leave.
- 1 month paid sabbatical after 4 years at Cleo.
- Regular socials and activities, online and in-person.
- Paid OpenAI subscription.
- Online mental health support via Spill.
- Workplace Nursery Scheme.
About Cleo
- Mission to fundamentally change humanity's relationship with money.
- Profitable, fast-growing unicorn with over $300 million in ARR and growing over 2x year-over-year.
- Team of brilliant, driven individuals with an exceptionally high bar for talent.
- Culture of collaboration and positive impact.
- Opportunity to shape something truly transformative and share in Cleo’s success as the company scales.