About the Role
- Maze is looking for a Research Partner to join the Go-to-Market team as a strategic advisor and research expert.
- In this highly collaborative role, you’ll partner closely with Account Executives, Account Managers, and Customer Success Managers to help prospects and customers unlock the full value of Maze and embed user research into their product development process.
- This is a unique opportunity for someone who deeply understands the craft of UX Research but also thrives in customer-facing environments.
- You’re energized by helping others mature their research practices, influencing stakeholders, and translating research expertise into business impact.
What You'll Be Doing
- Partner closely with Sales and Customer Success teams to support customer engagements throughout the lifecycle.
- Lead customer-facing conversations including discovery calls, workshops, enablement sessions, and executive presentations.
- Help prospects and customers establish scalable research workflows and integrate Maze into their product development and decision-making processes.
- Consult with customers on UX Research best practices, continuous discovery, democratized research, and research operations.
What You'll Bring
Experience working directly with cross-functional product teams in fast-paced environments.
Exceptional communication and storytelling skills, with the ability to engage and influence stakeholders at all levels, including executives.
Comfortable balancing strategic conversations with hands-on execution.
Willingness to travel for customer meetings, workshops, and company events.
Nice to Have
Familiarity with UX Research, Design, and Product tools and ecosystems.
Expertise in research operations or scaling research programs.
Experience working at a SaaS or product-led technology company.
Compensation & Benefits
- Health insurance with international coverage, vision, and dental (100% of the team member premium paid).
- Free access to proper mental health care, including unlimited virtual therapy sessions and 247 access to resources.
- Life and Disability Insurance (100% of the team member premium paid).
- Flexible time off.
- Meaningful equity.
- Company retreats, fully paid for by Maze.
- New MacBook, paid for by Maze.
- Paid Family leave: 16 weeks for birth or adoptive parents.
- $500/month to be used for dependent health insurance coverage or for flexible use such as gym memberships, co-working spaces, food, or travel.
- $1,500 remote work setup fund.
- Flexible work schedule where you manage your own working hours.
- Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness, which can be cashed out for gift cards and more.
- Virtual social engagements.
- SWAG.
- Open, transparent culture that includes virtual coffee chats, bi-weekly all-hands meetings, and more.
About Maze
- Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.
- The platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights.
- Maze's AI capabilities automate the busywork and add depth and direction to the insights.
- Named the #1 user research platform in UX Tools’ Design Tools Survey.
- Scaling across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive.
- Supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.
- Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify).
- Early-stage startup with less than 150 team members.
- Used by 100,000+ brands across 4,000 companies.
- In the last fiscal year, saw 6.5M questions answered, supporting 25K decisions.
- Operates a global remote workforce.
- This role is open exclusively to candidates based in the United Kingdom, Ireland, Spain, Portugal, or the Netherlands.