About the Role
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring a Senior Design Researcher for our Design Team. User Science is an evolving design discipline at Canonical. While we have long incorporated diverse research on user needs into our products, the mission of the newly formed User Science team is to expand beyond traditional models of UX research, integrating user needs end-to-end in development processes and quality standards across the company. This mission requires skillful advocacy as well as organizational learning and change. As process pioneers, we draw insights from others, foster collaborative user research cultures, and constantly innovate with frameworks and standards. This role sits in the design team reporting to the User Science Manager. Location: This role will be based remotely in the EMEA region.
Responsibilities
- Conducting user research: Developing user insights in diverse formats, identifying and championing user needs across product areas.
- Sharing findings concisely and skillfully: Supporting different teams with well-matched research presentations and clear documentation systems.
- Promoting and shaping a data-informed culture: Working closely with process, product, and engineering teams to integrate user research into existing decision-making flows.
- Building research scalability and interoperability: Owning research ops infrastructure, making key methodologies more accessible, actionable, and repeatable.
- Fostering a learning culture: Contributing to the evolving definition of User Science through user-centered training, resource development, and outreach.
Requirements
Compensation
Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits below, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
Benefits & Perks
- Fully remote working environment - we’ve been working remotely since2004.
- Personal learning and development budget of 2,000USD per annum.
- Annual compensation review.
- Recognition rewards.
- Annual holiday leave.
- Parental Leave.
- Employee Assistance Programme.
- Opportunity to travel to new locations to meet colleagues at ‘sprints’.
- Priority Pass for travel and travel upgrades for long haul company events.
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.