About the Role
- You'll be the designer on the Intelligence team, the group defining the next phase of TheyDo's agentic platform.
- This role focuses on deepening how much value AI creates within Journey Management.
- You'll help set the direction for how people and AI work together inside TheyDo, and turn that direction into experiences we ship.
- The human–AI relationship: Design how customers collaborate with AI inside a journey, where a person stays in the driver's seat, where the product can take more off their plate, and how that balance shifts as trust grows.
- Trust and control as craft: The moments where someone reviews, steers, approves, or reverses what the AI does are the heart of this work.
- New interaction patterns: Define how people express intent and get intelligent, dependable results in a space that mostly doesn't have established patterns yet, including waiting, cost, and what happens when something comes back wrong.
- From capability to experience: Partner closely with PM, engineering, and research to understand what's newly possible, how fast that's changing, and how to turn it into something our users find genuinely useful.
- A coherent system: Establish the patterns that become part of TheyDo's design language as this area matures, so the rest of the product can build on them.
What You'll Be Doing
- Sit at the front of the roadmap: turn an ambiguous, fast-moving space into concrete bets, and make the case for them with prototypes rather than documents.
- Prototype constantly, including with AI.
- Talk to users constantly: interviews, sales and customer success calls, and our design community, especially the practitioners betting their work on our product.
- Ship high-quality, end-to-end experiences and help evolve the design system as new patterns mature.
- Raise the bar beyond your own work and help establish how AI experience design is done here.
What You'll Bring
A strong product designer with a portfolio that shows judgment on ambiguous, 0→1 problems, not just polished screens.
Real fluency with AI first design process: designing and prototyping with modern models to generate concepts, which you translate into embedded, thoughtful solutions in a product.
Someone who ideates proactively: finding the important problem and bringing a point of view, rather than waiting for requirements to be handed over.
A strong prototyper who makes things real instead of describing them, and who is comfortable being early, being wrong in public, and changing their mind quickly.
Systems thinking: the ability to define a new interaction pattern, explain its consequences, and know when to break your own rules.
Comfort with complexity and enterprise constraints: treating trust, control, and scale as the interesting part of the problem.
Experience with B2B or otherwise complex software, with familiarity with customer journeys, service design, or research practices being a real plus.
Compensation & Benefits
- Competitive compensation and pre-IPO equity.
- Fully remote working with flexible hours.
- Health Insurance benefit.
- Flexible holiday days: a minimum of 25 days of paid holiday per year (pro rata), in addition to public holidays and an extra three days during the annual company-wide winter shutdown in December.
- Learning and Development budget.
- Wellbeing budget.
- Paid parental leave: 6 months for the primary carer, and 6 weeks for the secondary carer (fully paid), plus paid childcare leave.
- Home office or co-working support.
- Company events: regular in-person connections for strategy, reflection, or fun, such as recent retreats in Spain, Portugal, and France.
- Latest tech & tools: MacBook Air or Pro. We use tools such as Gather, Slack, Notion, Loom, G:Suite and naturally TheyDo to work collaboratively and asynchronously.
- Continuous growth of our benefits package as we continue to grow in size.
About TheyDo
- TheyDo is an AI-powered journey management platform that helps enterprises align around their customers by bringing scattered data and teams together.
- Since 2019, global leaders including Ford, Cisco, Johnson & Johnson, Siemens, Home Depot, and Lufthansa have trusted TheyDo to scale journey management.
- Backed by $50M from top-tier investors, including Blossom and 20VC.
- A fully remote team of 100+ TheyDoers representing 30+ nationalities across 27 countries.
- Mission: Make journey management the most powerful business tool in the world.
- Core values: ‘Journey together’, ‘Own it’, ‘Cloaks off’, ‘Simply to accelerate’, and ‘Customer Fueled’.