About the Role
- This is a role for a senior or staff-level product designer.
- B2B customer support is undergoing a seismic shift, moving from a siloed function to a company-wide effort across Slack, Discord, and other channels.
This is not the right role if:
- You are uncomfortable with ambiguity or the chaos and adrenaline of a fast-moving product team.
- You are looking to manage others; this is an individual contributor role.
- You want a pure design role; you will be involved in all aspects of building a product and company.
- You want a traditional product team setup with a predictable roadmap, clearly scoped out tickets, and a PM.
- You expect the perks of a big company.
What You'll Be Doing
- Owning problems end to end – from talking to customers and coming up with new ideas all the way to tweaking animation easing curves in the front end.
- Working on everything from early feature ideation, designing, and shipping a feature through to building and launching a landing page.
- Working closely with the entire team and customers using sketches, prototypes, Figma mocks, and PRs on Github.
- Measuring designs on what is shipped, not what is in Figma.
- Helping set the roadmap and priorities by interpreting customer feedback and personal experience into a coherent product vision.
- Defining the Design System that powers Plain, from iconography to colors and design tokens and components, to ensure the UI is built as a cohesive system.
- Iterating and working on design in the open to create a culture where anyone feels comfortable pitching product and UI ideas.
What You'll Bring
A proven track record working for product-led companies, ideally in B2B SaaS.
Excitement about UI details and customer conversations.
Driven by impact above all.
Comfort taking ownership in ambiguity and the chaos of a fast-moving product team.
Desire to be involved in every aspect of a new feature from planning and scoping right through to designing, building, and sharing the story behind the work as it launches.
Love for working on intricate, complex UI and sweating the details.
Comfort with HTML, CSS, and React, seeing code as a tool in your toolkit, feeling comfortable opening PRs, and being able to work in close collaboration with engineers.
Preference for working in the open and defaulting to sharing early and often.
About Plain
- Redefining customer support for the next generation of B2B companies by building a platform to help companies move beyond reactive support and build true customer relationships.
- Trusted by companies like Cursor, Raycast, and Granola to unify all customer interactions, enable faster team collaboration, and supercharge workflows with AI.
- Series A startup.