About the Role
- Principal Product Researcher.
- Working model: full-remote from Portugal (Location: Lisbon, Portugal).
- Team: Revenues & Operations department.
- Level: Professional.
- Contract: Permanent – full-time (EUR 36 h/week).
- Main Language: English.
- Join a team of around 1,700 people worldwide to help power up the traveller’s journey for millions of holidaymakers.
What You'll Be Doing
- Own the research practice and roadmap: Define, evolve, and scale research processes, activities, and priorities across the organization.
- Lead impactful studies: Plan, conduct, analyze, and present generative and evaluative research on our most critical problem spaces, touchpoints, and projects.
- Embed research into workflows: Partner closely with cross-functional teams to integrate research into decision-making, ensuring insights are timely, actionable, and drive outcomes.
- Centralize and synthesize insights: Connect data from user research, behavioral analytics, and business inputs into a shared repository that informs both strategic direction and day-to-day decisions.
- Champion the customer: Advocate for user needs and perspectives in product discussions, ensuring decisions are grounded in a deep understanding of our travelers.
- Shape research operations: Evolve research ops and documentation practices to increase visibility, accessibility, and impact of research across the company.
- Empower product teams: Train, mentor, and enable product designers and product managers to conduct high-quality research independently, fostering a culture of continuous discovery.
- Develop scalable practices: Create playbooks, templates, and tools that enable self-service research while maintaining rigor, quality, and consistency.
What You'll Bring
A naturally curious mindset, driven to uncover deep user insights.
Extensive hands-on experience in Product / UX Research, ideally within e-commerce, travel, or other consumer-facing industries.
Proven expertise in both generative and evaluative research, with the ability to translate insights into clear, actionable outcomes.
Fluency with AI tools to accelerate and scale UX research while maintaining quality and rigor.
A pragmatic and scientific approach, balancing methodological excellence with business needs and realities.
Experience mentoring and training cross-functional teams in research methods; leadership in building a culture of continuous discovery is a strong plus.
Advanced proficiency in English (written and spoken).
A value for diversity and respect for cultural differences and backgrounds.
A love of travel.
Nice to Have
Knowledge of French, German, Italian, or Spanish.
Compensation & Benefits
- Shorter working week (36h as full time), with a half working day on Fridays.
- Flexible start and end of the working day.
- Possibility to work from anywhere for a period of time per year defined according to local regulations.
- Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.
- Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content.
- 2 paid days off per year for volunteering purposes.
- Occasional social events to foster connections among colleagues.
- Travel industry discounts and flash exclusive staff fares.
- Leave options for significant life moments (e.g., parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.
- An inclusive, friendly, and international environment with colleagues from +10 countries and over 48 nationalities.
Interview Process
- HR interview (10-30 minutes).
- 1st interview (Manager): soft skills + technical knowledge.
- Test step online or offline.
- 2nd interview (Manager + team member): Test review.
- Final meeting (30 mins) with the Director (only for senior roles).
- Offer extended.
About lastminute.com
- At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.