About the Role

• UX Researcher focused on strengthening how UX research informs product decisions across the company.
• Primary focus areas include leading complex, ambiguous, high-impact UX research that informs product strategy and building a scalable UX Research practice within the Design team.
• You will be the dedicated UX Research expert within the Research Team, working alongside Product and Marketing Researchers and collaborating closely with the wider Product, Design, and Analytics teams.
• Location: Portugal (Remote).
• You will work within a large and complex product ecosystem that includes a checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
• The company operates in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
• You will join a distributed team of 160+ product professionals based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.
• The team operates with a product mindset, valuing thoughtful collaboration and strong engineering practices.

What You'll Be Doing

• Act as an active UX Research evangelist and change agent by proactively identifying opportunities, coaching and challenging colleagues, and launching new initiatives.
• Own and grow the UX Research practice: build a pragmatic research process for the Design team, enable designers to run appropriate research independently, and create clear quality guardrails without becoming a bottleneck.
• Lead high-impact research from the quarterly plan and run it end-to-end: intake brief → write methodology → conduct research → analyze → synthesize → present → push actions.
• Choose the right method based on uncertainty level, business goals, and timeline, such as interviews, usability tests, concept tests, surveys, desk research, or competitive scans.
• Run work independently, including access to tools/data, participant scheduling and confirmations, session logistics, note-taking, and documentation.
• Work closely with Product Analytics to connect quantitative and qualitative evidence to provide a full picture of user behavior.
• Experiment with new approaches and tools, from moderated and unmoderated testing to emerging AI-enabled methods such as synthetic users.
• Ensure user needs and constraints are represented in product decisions.

What You'll Bring

Nice to Have

Compensation & Benefits

• The compensation range for this role is €4,100 - €5,200 gross.
• Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements, and location.
• Equity options.
• Private medical insurance for the employee and their family.
• 22 paid vacation days per year.
• Up to 14 paid public holidays per year.
• 5 company-paid sick leave days.
• English learning courses.
• Relevant professional education.
• Gym or swimming pool access.
• Home Office Setup Assistance for purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• Co-working.
• Remote working.
• €50 monthly allowance to cover internet and mobile phone expenses.

About Fundraise Up

• A global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all.
• Technology powers tens of millions of dollars in donations across the globe every month.
• Focus on innovation including faster load times, higher conversion rates, global payment support, and accessibility-first design.
• Trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs.
• Recognized with a 4.9/5 rating across top software review platforms.
• Culture includes a flat structure with no politics, a transparent environment regarding growth and revenue, and a strong, collaborative product team.